FAQ's
What else should I know about your bike memberships?
What's the minimum hire time?
Our minimum hire period for a bike is 28 days.
The minimum rental period covers the incredible cheap rate we are able to offer you.
What bike will I get?
Our main focus is to get you on a bike that fits you, for comfort and safety. We will get you to confirm your height to ensure you are delivered the correct bike.
Our fleet varies from cruisers to hybrids, the bike you get will depend on availability in the fleet when you join your membership.
What identification do I need to sign up?
To set up the membership, we will need a copy of your debit card and passport, we keep this on file until the bike is returned to us (we then destroy the copy). This is to alleviate those cheeky riders who shoot through and decide to either steal the bike or not pay.
What happens if the bike breaks down?
Our bikes are serviced by our in house mechanics, we will ensure they are delivered to you in ship shape condition.
If the bike encounters any mechanic issues which we feel are due to neglect or misuse, you will need to pay for those to be fixed. These repairs may include but not limited to:
Broken Chains, Broken derailleurs, broken brake levers - These all occur by user error.
Flat Tyres - you will need to pay for replacement tubes.
Any other servicing issues we will cover, so in other words look after the bike and we will take care of the rest.
My bike has been stolen, what do I do?
The first thing you will need to do is report it to the police. Take pictures of your surrounds and note any info you can in regards to the theft.
The best way to make sure this doesn't happen is to make sure that you lock the bike up with a super sturdy lock, a chain lock is best, you can hire one from us for a couple of dollars a week. Also don't make the bike a temptation to thieves, if it's too hard to steal it they won't bother! So don't leave it out in a position day or night where it can be stolen.
Bikes will attract a $350 replacement fee if they are stolen, whether it be stolen parts off the bike, or the complete bike.
How do I cancel the membership?
You need to give us 7 days notice via email (writing) and you must have completed the initial 28 days hire period.
I need to leave Cairns tomorrow, can I have a refund for the days I've paid for?
Unfortunately we cant refund days, you pay in advance for a reason, it allows us to get bikes to other visitors, this way people dont miss out on bikes.
My friend wants to take over my membership, can they do that?
We don't allow memberships to be taken over, as you have signed the waiver & indemnity for your particular bike, we would need to have that bike returned to service and safety check it prior to anyone else riding it. We can help your friend get their own allocated bike.
